The photos of the internals I see in the brochure or on the internet reflect the apartment I reserved?
What do the symbols that I see in the apartments descriptions mean?
How many people can overnight in the apartment?
Are pets accepted in the apartments?
Is it allowed to smoke in the apartments?
On the check in date, where can I collect the keys of the apartment I rent?
On the check in date, from what time are the keys available?
What kind of documents do I need to exhibit at the check in?
How can I pay my holiday stay?
Are there extra costs that have to be paid at my arrival?
What equipment can I find in the apartment?
If I have problems or special needs, who should I address to?
By what time must I leave on the check out day?
In what state has the apartment to be left on the check out date?
What is the procedure to have the deposit back?
What should I do if I need to leave one day before the check out date or outside the opening hours?
Are there parking spaces where I can leave my car?

The photos of the internals I see in the brochure or on the internet reflect the apartment I reserved?

Any image of the furniture shown in this catalogue is to be considered as a sample. For any further information concerning details about the interior contact the office where you are going to book.

What do the symbols that I see in the apartments descriptions mean?

The symbols are quality marks for the tourist agencies and real estates, they are assigned to each apartment on the base of the services offered to the guests in that specific flat (distance from the seaside, swimming pool, garden, furniture, air conditioned, TV, home appliances, low energy consumption devices, etc.) and on the base of the services provided in the local offices (foreign languages spoken, assistance for the upkeep, accepted credit cards, etc.).

How many people can overnight in the apartment?

Flats cannot accommodate more people than the number of the beds. Children and babies are considered as adults.

Are pets accepted in the apartments?

In our residences we do not accept dogs or any other pets.

Is it allowed to smoke in the apartments?

In respect of all the tenants, you are kindly requested not to smoke in the apartments

On the check in date, where can I collect the keys of the apartment I rent?

Remember that the handing over of the keys of the flats of the Lampo Agency takes always place at the address of the branch office where you have booked. Before leaving for the holiday, in order to avoid any waste of time, check the address and phone number of the office at this link or on the last page of the Lampo brochure.

On the check in date, from what time are the keys available?

The units cannot be available before 4 p.m of the check in date, since we need some hours to clean and control the flats after the former tourists’ departure. However, on request, if your apartment is already free and clean, we will be able to hand the keys over in advance.

What kind of documents do I need to exhibit at the check in?

Upon your arrival at the branch office please remember to keep on hand the documents of all occupants and to have filled out thoroughly the module called “list of tourists” with the names and data of all the people in all its parts.
It is a formality that is required by Italian law and if you help us by filling it at home or while you wait outside the agency, where you’ll find the modules, your check-in will be quicker.During the check-in you will be given a leaflet, where you will find important tips and information about the accommodation and the seaside resort.

How can I pay my holiday stay?

According to the new Italian law regarding the traceability of cash, the payments exceeding € 999,00 must be settled ONLY by bank transfer, credit card or check.

Are there extra costs that have to be paid at my arrival?

There could be additional costs that will be added to the rent sum. These are generally booking charges of Euro 50,00 (cleaning not included) and beach service charges which change from location to location. Upon customer’s request, more services are available, such as rental of linen, beds, cots, ecc..
Please remember that upon arrival you are required to pay a deposit in cash which will be refunded at the end of your holiday after having checked your flat.

What equipment can I find in the apartment?

The apartments are equipped with dishes, kitchen utensils, a pillow and a blanket for each bed. (linens, home and personal hygiene products not included).
If there are no dishes or other kitchen equipment please contact our office staff immediately or the day after your arrival for a new supply.

If I have problems or special needs, who should I address to?

For any information or inconvenience, our staff is available during office opening hours. Therefore, do not hesitate to contact us.
In this way we can solve any problem or answer your questions as soon as possible avoiding any complaints the day of your departure.

By what time must I leave on the check out day?

On the check out date apartments must be be vacated by 10 a.m., in order to allow us to check and clean the flats.
We would like to warn you that in order to avoid delays and inconveniences, the Lampo Agency reserves the right to charge a fee for any delayed departure, that is after 10 a.m.

In what state has the apartment to be left on the check out date?

THE APARTMENT MUST BE LEFT TIDY AND CLEAN, with bathroom and floors washed, free of rubbish, bottles, boxes, wardrobe shelves cleaned, with the washing-up done, fridge empty and defrosted with the door open.
OTHERWISE WE WILL CHARGE EURO 45,00 OR MORE FOR CLEANING COSTS, depending on the degree of dirtiness left behind.

What is the procedure to have the deposit back?

Before the refund of the deposit, our authorized staff will check a random sample of flats to verify the overall conditions of the rented units.
If the flats are not cleaned or are damaged, the caution money will be withheld.

What should I do if I need to leave one day before the check out date or outside the opening hours?

In case of early departure or after our opening hours, we kindly ask you to inform us the day before. The keys must be returned to staff in the office or, for departures outside office opening hours, be put into the mail box.
In this case the deposit will be sent per mail (post charges excluded).

Are there parking spaces where I can leave my car?

If specifically expressed in the apartment description, you have a reserved parking space. For each flat there is only one parking place available (for any further needs, please contact our staff). It is recommended to use the parking place assigned by the agency.