Questions and answers

Can I insure my vacation in case of cancellation?
It’s possible to ensure the stay – until 12 p.m. of the day after the payment – in case of cancellation or interruption of the holiday at a very affordable price!
The insurance policy that protects the vacation in case of cancellation or interruption of the stay can be easily activated, with just a few clicks, when you make your reservation, using the link made available by Allianz Global Assistance in our site https://www.lampo.it/en/allianz-booking-protection/

The photos of the internals I see in the brochure or on the internet reflect the apartment I reserved?
Any image of the furniture shown in this catalogue is to be considered as a sample. For any further information concerning details about the interior contact the office where you are going to book.

What do the symbols Q that I see in the apartments descriptions mean?
The Q symbols are quality marks for the tourist agencies and real estates, they are assigned to each apartment on the base of the services offered to the guests in that specific flat (distance from the seaside, swimming pool, garden, furniture, air conditioned, TV, home appliances, low energy consumption devices, etc.) and on the base of the services provided in the local offices (foreign languages spoken, assistance for the upkeep, accepted credit cards, etc.).

How many people can overnight in the apartment?
Flats cannot accommodate more people than the number of the beds. Children and babies are considered as adults.

Are pets accepted in the apartments?
In our residences we do not accept dogs or any other pets. For any further information contact the office where you are going to book.

Is it allowed to smoke in the apartments?
In respect of all the tenants, you are kindly requested not to smoke in the apartments

On the check in date, where can I collect the keys of the apartment I rent?
Remember that the handing over of the keys of the flats of the Lampo Agency takes always place at the address of the branch office where you have booked. Before leaving for the holiday, in order to avoid any waste of time, check the address and phone number of the office at this link or on the last page of the Lampo brochure.

On the check in date, from what time are the keys available?
The units cannot be available before 4 p.m of the check in date, since we need some hours to clean and control the flats after the former tourists’ departure. However, on request, if your apartment is already free and clean, we will be able to hand the keys over in advance.

What kind of documents do I need to exhibit at the check in?
During the reservation our employees will ask you to give the personal data of all the people that will stay in the apartment during the holiday. If you can’t provide the complete information in that moment or if you are booking online we heartily recommend you – in order to speed the check in procedure – to fill in the form online on the website www.lampo.it before your arrival in the branch office. However at your arrival in the office please remember to keep on hand the passports of all the people that will stay in the apartment for possible checks. We remind you that this formality is required by the Italian law: thanks to your cooperation by filling in the data online you will surely help us to speed up the formalities.

How can I pay my holiday stay?
According to the new Italian law regarding the traceability of cash, the payments exceeding € 2.999,99 must be settled ONLY by bank transfer, credit card or check.

Are there extra costs that have to be paid at my arrival?
There could be additional costs that will be added to the rent sum. Usually the extra costs are: the obligatory booking fees equal to € 52,00 (that do not include the cleaning expenses), the stamp tax equal to € 4.00 and the beach service that may vary according to the destination. Upon request it is possible to add other costs like linen rental, extra beds, cribs or other.Please remember that at your arrival you are asked to pay a caution that will be given back at the end of your stay. Otherwise, instead of the cash caution, it will be possible to leave the credit card data as guarantee.

What equipment can I find in the apartment?
The apartments are equipped with dishes, kitchen utensils, a pillow and a blanket for each bed. (linens, home and personal hygiene products not included).
If there are no dishes or other kitchen equipment please contact our office staff immediately or the day after your arrival for a new supply.

If I have problems or special needs, who should I address to?
For any information or inconvenience, our staff is available during office opening hours. Therefore, do not hesitate to contact us.
In this way we can solve any problem or answer your questions as soon as possible avoiding any complaints the day of your departure. Moreover in our offices you can receive useful information about events and excursions.

By what time must I leave on the check out day?
On the check out date apartments must be be vacated by 10 a.m., in order to allow us to check and clean the flats.
We would like to warn you that in order to avoid delays and inconveniences, the Lampo Agency reserves the right to charge a fee for any delayed departure, that is after 10 a.m.

In what state has the apartment to be left on the check out date?
THE APARTMENT MUST BE LEFT TIDY AND CLEAN, with bathroom and floors washed, free of rubbish, bottles, boxes, wardrobe shelves cleaned, with the washing-up done, fridge empty and defrosted with the door open.
OTHERWISE WE WILL CHARGE EURO 45,00 OR MORE FOR CLEANING COSTS, depending on the degree of dirtiness left behind. If the customer finds an improper level of cleanliness in the apartment on arrival, must notify it to the agency within the same day (or within the next morning for check-ins after 7 pm), in order to allow the agency to rearrange the apartment.

What is the procedure to have the deposit back?
Before the refund of the deposit, our authorized staff will check a random sample of flats to verify the overall conditions of the rented units.
If the flats are not cleaned or are damaged, the caution money will be withheld.

What should I do if I need to leave one day before the check out date or outside the opening hours?
In case of early departure or if you leave outside the office hours, we kindly ask you to inform us the day before. The keys have to be handed back to the employees in the office or left in the proper box letter outside the office. In the latter case, if at your arrival you left a cash caution, you will receive it back by bank transfer. Before giving back the deposit the staff is authorized to make controls to verify the overall conditions of the rented property. If the flat is damaged or not cleaned the cash caution will be withheld to cover the restoration costs or the money will be charged on the credit card left as guarantee.

Are there parking spaces where I can leave my car?
If specifically expressed in the apartment description, you have a reserved parking space. For each flat there is only one parking place available (for any further needs, please contact our staff). It is recommended to use the parking place assigned by the agency.