FAQ

Questions and answers

HOLIDAY VOUCHER 2021

How can I book my 2021 holiday with the voucher released in the 2020?

If you have a 2020 Voucher valid for the next season and you wish to book, you have to contact directly the branch of your wished destination, by mail or phone. Our staff is at your disposal to make your reservation according to your wishes and our availability.

If you book within the20th of December 2020 we have a special deal for you! You will get an extra 5% over your Voucher’s value!

N.B.: The voucher can be transferred to family or friends but it has to be used for one unique reservation.

ABOUT YOUR RESERVATION

Where will I pick up my apartment’s key?

The keys pick up always takes place at the branch’s address you made the reservation with between 4:00 PM and 7.30 PM of the check-in date. Before depart, check the right address and the phone number in your booking confirmation letter, highlighted in red, or in the Contact us page on this site.

Which documents do I need for the check-in?

At the check-in, remember to keep the documents of all occupants and the booking confirmation letter at hand (for Italian guests, the tax code of the holder is also required). The registration of your documents in our system is formality required by the law. To speed up the procedures, we strongly recommend that you fill in these data directly online on our site. Remember that a deposit is required upon arrival. It will be returned at the end of your stay after having checked the accommodation. The deposit can be made in cash or by leaving the credit card details as a guarantee. The amount of the deposit is € 100.00 (for groups of children € 50.00 per person).

On the check in date, from what time are the keys available?

The apartments will be available from 4:00 pm of the check in date, since we need some time to clean and control the flats after the former tourists’ departure. However, on request, if your apartment is already free and clean, we will be able to hand the keys over in advance.

If I get there after the office closing time, where can I pick up the keys?

In case of belated arrival, we will leave your keys in the safety boxes outside the office and give you the code. In Lido Altanea this service is provided by the surveillance service located at the entrance of the city.

How can I pay for my stay?

At the time of booking you can pay the 30% deposit (with a minimum of € 100) by paying in cash, credit card or POS at one of our branches; by sending a check or bank transfer; or by credit card online on our website www.lampo.it.
You can pay the balance in cash, with a check, credit card in one of our office or comfortably from home via credit card on our web site.
The traceability legislation limits cash payments up to € 1,999.99. For this reason, payments exceeding this amount must ONLY be made with traceable instruments such as bank transfers, debit cards, credit cards, bank checks, postal checks, circulars or travel checks.

Are there any extra costs to be paid at the check-in?

There may be additional costs to the total rent. Generally, they are the beach cost and the tourist tax, which however varies from place to place. At customer’s request, other costs can be added such as the rental of sheets, beds, cots or others. Remember that a deposit of € 100.00 is required upon arrival (€ 50.00 per person for groups of children).
Remember that at the check-in a caution of 100,00€ is required (for groups of children € 50.00 per person).

I’ve already booked my vacation, can I cancel my reservation?

In case, for serious, unforeseen reasons, you will have to cancel your booking, by giving us written notice, the deposit paid will not be lost if the cancellation is made up to 14 days before arrival. The deposit can be used for a reservation in our facilities during the current season or the following season.
In case of cancellation from 14th day before arrival, the deposit twill be withheld.
In case of NO SHOW, the deposi twill be withheld and you will have to pay the balance of the reservation.
n the event that government restrictions on mobility between states or regions are in force during the period of your stay, such as the closure of borders or the obligation of quarantine upon return of the holiday, you can choose whether to leave the deposit for a subsequent booking or request a refund.

Up to what time shall I leave the apartment at checkout?

On the departure date, the apartments shall be vacated by 10:00 AM, to allow us to clean and ensure the entry of new tenants. To avoid delays and inconvenience in the organization, the agency reserves the right to charge a fee for any delayed departures (after 10.00).

In which conditions should I leave the apartment on the day of departure?

The apartment shall be left in order and clean, with washed bathroom and floors, free from garbage, bottles and boxes, with the internal shelves of the furniture clean, the dishes washed and the refrigerator empty and defrosted leaving the fridge door open. Otherwise the cleaning costs will be charged, starting from Euro 45.00 depending on the degree of decay and dirt left. If the Client finds an inadequate level of cleanliness upon arrival in the apartment, he must notify the agency within the same day of arrival (or by the morning of the following day for arrivals after 19.00), in order to allow the rearrangement of the real estate unit.

How do I return the deposit?

Before repayment of the deposit, the personnel in charge is authorized to carry out random inspections to verify the cleanliness and tightness of the units rented. In the event of non-cleaning or damage to the property or furnishings, the deposit will be retained, except for higher costs for the restoration of the leased unit.

What do I do if I have to depart earlier than checkout date?

In case of early departure or after hours, please notify it us the day before. The keys must be returned to the staff in charge in the office or in the appropriate external box for departures after hours. In the latter case, the deposit, if paid in cash, will be sent by bank transfer at a cost of € 5.00 only upon return of the original “deposit coupon”. The deposit will be charged to the account for those who have chosen to leave the credit card details as a guarantee.

N.B .: In the event of early departure, Lampo Agency is not required to return the fee and expenses already paid.

How is the appartment equipped?

The apartments are equipped with dishes, kitchen utensils, a pillow and a blanket for each bed. Linen, household and personal hygiene products are not included. On request, you can rent sheets and pillowcases at our offices. Only for “Summertime Family Resort” are included in the price sheets, pillowcases and towels. If crockery or other kitchen equipment is missing, please contact our offices immediately or the following day at the latest.

Is the parking space included in the reservation?

Each apartment has just one dedicated parking space of standard dimension whenever it is clearly stated in the description of the flat’s services. For further needs we ask you to contact our offices. We recommend you to respect the parking’s numbering and to use only your dedicated parking space assigned by the agency.

Are the interiors’ images I see on the website or in the catalogue specifically of the apartment I booked?

The interiors’ images on the website and in this catalogue have to be considered only as indicative. Please contact our offices to get informed specifically about your apartment’s interiors.

How many people can the apartment accommodate?

The apartments can accommodate a number maximum of people up to the one indicated on the description. In this case, in the counting children and new-borns have to be considered as adults.

Can I bring with me my pets?

Animals are allowed in some of our structures.

Cats and dogs of small size (max 10 kg) are allowed. At booking time please communicate the animal presence to the staff and an extra 50,00 € will be charged to the reservation. We remind you to have with you the vaccinations’ booklet. The animal’s behaviour must be managed by its owner in order not to disturb the other guests and the use of the leash is mandatory when not in the flat.

Is it allowed to smoke in the apartments?

In respect of all the tenants, we kindly ask you not to smoke inside the flats.

If I have some problems or special needs with whom can I talk to?

At check in you will receive some informative material such as for the use of the boiler, the air conditioner, the wastes recycling, useful numbers, etc . Moreover, our staff is at your disposal for any need or information during the opening hours. Do not hesitate to contact us, to promptly resolve your problems and thus avoid complaints upon departure. For major health emergencies, call 112 immediately.

Do you carry out treatments against mosquitos in your destinations?

In our destinations, disinfestation interventions are carried out, always respecting nature. In addition, our employees carry out mowing, cleaning and pruning of the green areas, operating discreetly and as quietly as possible. We kindly ask you not to hinder their work and to have some understanding.

Can I modify the already confirmed reservation?

Yes, you can modify your reservation, an extra € 52,00 for reservation change.

What is the minimum stay?

Usually, the reservations have a minimum stay of 7 days with arrivals and departures on Saturdays. However, during low season’s periods (April, May and partly June and September) it is possible to have a 3 days minimum stay with weekly arrivals and departures. For long period stays contact us directly to get a tailored offer.

What do I do if I do not get the confirmation letter after the payment of the deposit?

First thing check your inbox and the Spam. Otherwise, enter our website using your credentials (mail + password) from there, you can download the confirmation letter. Remember that you cannot download the letter if you have not entered your home address and fiscal code (just for Italians) previously.

Can I insure my vacation in case of cancellation?

It’s possible to ensure the stay – until 12 p.m. of the day after the payment – in case of cancellation or interruption of the holiday at a very affordable price!
The insurance policy that protects the vacation in case of cancellation or interruption of the stay can be easily activated, with just a few clicks, when you make your reservation, using the link made available by Allianz Global Assistance in our site https://www.lampo.it/en/allianz-booking-protection/

What do the symbols Q that I see in the apartments descriptions mean?

The Q symbols are quality marks for the tourist agencies and real estates, they are assigned to each apartment on the base of the services offered to the guests in that specific flat (distance from the seaside, swimming pool, garden, furniture, air conditioned, TV, home appliances, low energy consumption devices, etc.) and on the base of the services provided in the local offices (foreign languages spoken, assistance for the upkeep, accepted credit cards, etc.).

A SERENE AND SAFE HOLIDAY in accomplice of the ANTI COVID-19 disposal

Is it safe to come to Bibione, Caorle or Jesolo on holiday?

In these locations, all our structures are adopting cleaning and sanitizing measures in order to ensure to everybody the maximum safety in accomplice with the directives of the health authorities. In our beaches there will also be wide spaces between the sun umbrellas.

What do I have to do before my arrival at Agenzia Lampo?

To speed up the check-in procedure, we remind you to upload your travel companions’ details in our website together with the possibility of paying the final balance. You will only have to enter the area “Your account & booking” on our website. In this way, your permanence in the office will be limited just to the time of the ID of all the occupants check and the delivery of the keys, which will be sanitized at each change.

How will the check-in procedure happen in the agency’s office?

The access in the agency is allowed to only one member per family wearing a facemask and with the hands sanitized with the gel located at the office’s entrance. In case of fever or flu symptoms or if you know you came across a person potentially positive to Corona Virus 19 in the last 14 days, the access inside our office and apartments is not allowed, therefore we kindly ask you to inform us. During the check-in we kindly ask you to maintain 1 mt of social distancing. Our staff is furnished with personal protection equipment and it is trained and aware about the measures provided by the competent health authorities.

How will you manage the cleaning service in the apartments?

The cleaning and sanitizing protocol of our apartments has been integrated with the indications of the Ministry of Health: a deep cleansing is performed followed by a careful sanitization of the surfaces, furnishings, dishes, utensils and floors with disinfectants and products anti-virus. The towels and bed linens, if rented at the Agenzia Lampo, are always sterilized by being washed in an industrial laundry. Even equipment such as high chairs or cots for children will be properly sanitized and disinfected at every change. The staff is constantly trained and informed about the procedures to be respected and is always equipped with the required PPE such as masks and gloves and in possession of sanitizing gel.

How will you carry out the maintenance in the apartments?

If maintenance or repair work is necessary, our trained staff will intervene respecting interpersonal distances and equipped with safety devices.

Will the swimming pools be open? Which safety measures will be adopted?

The pools will be regularly opened, except for those where it will not be possible to respect the sanitary protocols: get specifically informed in our office.
Toilets and showers will frequently be cleaned and sanitized with products recommended by the health protocols. In the pool area there will be dispensers with alcoholic hand hygienic solutions, for everyone to be used while entering the area. The equipment such as deckchairs, sun beds and umbrellas will be positioned in such a way to guarantee the social distancing of at least 1.5 meters between people of different families. The water treatments will be scrupulously adapted to the protection protocols for safe bathing. It is mandatory for very young children to use the containment diapers. Equipment such as deck chairs and umbrellas are disinfected at every change of person or family unit or in any case at the end of the day.

Do I have to use the protective facemask in the pool, at the beach and/or in which other places?

The use of the face mask is mandatory in indoor public places, such as the agency offices, elevators, hotel reception, bar, restaurants, pizza places, shops etc. In bars and restaurants you can remove your mask whilst sit at your table.

Is it possible to book the beach place?

In almost every beach it is possible to book your beach place. We suggest you to contact our office of reference to obtain the precise indication for each destination.

How will be organized the beach establishments?

The beach places will be widely spaced, guaranteeing an area of at least 12 sq meters per umbrella. For the positioning of sunbeds and deck chairs it will always be guaranteed a distance of 1.5 mt between different families. Frequent cleaning and disinfection of common areas such as cash desks, changing rooms, cabins, toilets, showers, etc. will be guaranteed. Beach activities such as strolls and children’s games will be allowed as long as at least one meter of distance between people who are not part of the same family group is ensured. The staff is constantly trained and instructed on the procedures to be respected and is always equipped with the required PPE such as masks and gloves and in possession of sanitizing gel. Equipment such as deck chairs and umbrellas are sanitized at every change of person or family and in any case at the end of the day.

Will it be possible to access to free beaches?

The free beach areas will always be accessible in compliance with the interpersonal distance of at least one meter, guaranteeing an area of at least 10 square meters per family group. Individual sports such as rackets, swimming, surfing, windsurfing, kitesurfing are allowed, in compliance with interpersonal distancing measures, while recreational sports group activities that can give rise to gatherings are not allowed.

Will there be an entertainment service in Lido Altanea and Bibione?

This year too we will provide the entertainment service in Lido Altanea and Bibione. The service will be adequate in order to avoid gatherings and ensure interpersonal distancing. Fitness, zumba, pilates and individual sports activities will take place with a distance of at least two meters between people. To meet everyone’s needs, different shifts can be scheduled upon reservation for the various activities. The evening shows will be available in two shifts by reservation to avoid gatherings.

Will the children’s playground be accessible?

The play areas will be accessible and special signs will be set up to invite parents and children to regulate the flow of games and to maintain at least one meter of separation between children except for members of the same family.

Will there be the train in Lido Altanea?

The service is not confirmed yet, but we are waiting to evaluate the related protocol.

Will bars, pizza places and restaurant be open?

The majority of the restaurants and entertainment activities will be open in all our destinations, scrupulously respecting the social distancing by positioning the tables adequately and adopting the sanitation measures required by law.