Read the answers to the most FAQ from our customers
What do I have to do before my arrival at Agenzia Lampo?
How will the check-in procedure happen in the agency’s office?
How will you manage the cleaning service in the apartments?
How will you carry out the maintenance in the apartments?
Will the swimming pools be open? Which safety measures will be adopted?
Toilets and showers will frequently be cleaned and sanitized with products recommended by the health protocols. In the pool area there will be dispensers with alcoholic hand hygienic solutions, for everyone to be used while entering the area. The equipment such as deckchairs, sun beds and umbrellas will be positioned in such a way to guarantee the social distancing of at least 1.5 meters between people of different families. The water treatments will be scrupulously adapted to the protection protocols for safe bathing. It is mandatory for very young children to use the containment diapers. Equipment such as deck chairs and umbrellas are disinfected at every change of person or family unit or in any case at the end of the day.
Do I have to use the protective facemask in the pool, at the beach and/or in which other places?
Is it possible to book the beach place?
How will be organized the beach establishments?
Will it be possible to access to free beaches?
Will there be an entertainment service in Lido Altanea and Bibione?
Will the children’s playground be accessible?
Will there be the train in Lido Altanea?
Will bars, pizza places and restaurant be open?
Where will I pick up my apartment’s key?
Which documents do I need for the check-in?
On the check in date, from what time are the keys available?
If I get there after the office closing time, where can I pick up the keys?
How can I pay for my stay?
You can pay the balance in cash, with a check, credit card in one of our office or comfortably from home via credit card on our web site.
The traceability legislation limits cash payments up to € 1,999.99. For this reason, payments exceeding this amount must ONLY be made with traceable instruments such as bank transfers, debit cards, credit cards, bank checks, postal checks, circulars or travel checks.
Are there any extra costs to be paid at the check-in?
Remember that at the check-in a caution of 100,00€ is required (for groups of children € 50.00 per person).
Up to what time shall I leave the apartment at checkout?
In which conditions should I leave the apartment on the day of departure?
How do I get the deposit back?
What do I do if I have to depart earlier than checkout date?
In case of early departure or after hours, please notify it us the day before. The keys must be returned to the staff in charge in the office or in the appropriate external box for departures after hours. In the latter case, the deposit, if paid in cash, will be sent by bank transfer at a cost of € 5.00 only upon return of the original “deposit coupon”. The deposit will be charged to the account for those who have chosen to leave the credit card details as a guarantee.N.B .: In the event of early departure, Lampo Agency is not required to return the fee and expenses already paid.
How can I book my 2021 holiday with the voucher released in the 2020?
If you have a 2020 Voucher valid for the next season and you wish to book, you have to contact directly the branch of your wished destination, by mail or phone. Our staff is at your disposal to make your reservation according to your wishes and our availability.
If you book within the20th of December 2020 we have a special deal for you! You will get an extra 5% over your Voucher’s value!N.B.: The voucher can be transferred to family or friends but it has to be used for one unique reservation.
I’ve already booked my vacation, can I cancel my reservation?
In case of cancellation from 14th day before arrival, the deposit twill be withheld.
In case of NO SHOW, the deposi twill be withheld and you will have to pay the balance of the reservation.
In the event that government restrictions on mobility between states or regions are in force during the period of your stay, such as the closure of borders or the obligation of quarantine upon return of the holiday, or your destination/area of residence is declared a “red zone” or one of the trip members is tested positive for the Covid-19 (certified by the relevant health body), you can choose whether to leave the deposit for a subsequent booking or request a refund.
How is the appartment equipped?
Is the parking space included in the reservation?
Are the interiors’ images I see on the website or in the catalogue specifically of the apartment I booked?
How many people can the apartment accommodate?
Can I bring with me my pets?
Animals are allowed in some of our structures.Cats and dogs of small size (max 10 kg) are allowed. At booking time please communicate the animal presence to the staff and an extra 50,00 € will be charged to the reservation. We remind you to have with you the vaccinations’ booklet. The animal’s behaviour must be managed by its owner in order not to disturb the other guests and the use of the leash is mandatory when not in the flat.
Is it allowed to smoke in the apartments?
If I have some problems or special needs with whom can I talk to?
Do you carry out treatments against mosquitos in your destinations?
Can I modify the already confirmed reservation?
What is the minimum stay?
What do I do if I do not get the confirmation letter after the payment of the deposit?
Can I insure my vacation in case of cancellation?
The insurance policy that protects the vacation in case of cancellation or interruption of the stay can be easily activated, with just a few clicks, when you make your reservation, using the link made available by Allianz Global Assistance in our site https://www.lampo.it/en/allianz-booking-protection/
What do the symbols Q that I see in the apartments descriptions mean?
Need more info?
The Lampo catalog
- Price lists and updated offers
- Detailed descriptions of our facilities
- Useful information on locations and activities available