Read the answers to the most FAQ from our customers
Where will I pick up my apartment’s key?
Which documents do I need for the check-in?
How will the check-in procedure happen in the agency’s office?
On the check in date, from what time are the keys available?
If I get there after the office closing time, where can I pick up the keys?
How can I pay for my stay?
You can pay the balance in cash, with a check, credit card in one of our office or comfortably from home via credit card on our web site.
The traceability legislation limits cash payments up to € 4.999.99. For this reason, payments exceeding this amount must ONLY be made with traceable instruments such as bank transfers, debit cards, credit cards, bank checks, postal checks, circulars or travel checks.
Are there any extra costs to be paid at the check-in?
Remember that at the check-in a caution of 100,00€ is required (for groups of children € 50.00 per person).
Up to what time shall I leave the apartment at checkout?
In which conditions should I leave the apartment on the day of departure?
How do I get the deposit back?
What do I do if I have to depart earlier than checkout date?
In case of early departure or after hours, please notify it us the day before. The keys must be returned to the staff in charge in the office or in the appropriate external box for departures after hours. In the latter case, the deposit, if paid in cash, will be sent by bank transfer at a cost of € 5.00 only upon return of the original “deposit coupon”. The deposit will be charged to the account for those who have chosen to leave the credit card details as a guarantee.N.B .: In the event of early departure, Lampo Agency is not required to return the fee and expenses already paid.
Where can I find the IBAN to make the transfer?
How can I book my holiday with the voucher released?
If you have a voucher and you wish to book, you have to contact directly the branch of your wished destination, by mail or phone. Our staff is at your disposal to make your reservation according to your wishes and our availability.N.B.: The voucher can be transferred to family or friends but it has to be used for one unique reservation.
I’ve already booked my vacation, can I cancel my reservation?
In case of cancellation from 14th day before arrival, the deposit twill be withheld.
In case of NO SHOW, the deposi twill be withheld and you will have to pay the balance of the reservation.
How is the appartment equipped?
Is the parking space included in the reservation?
Are the interiors’ images I see on the website or in the catalogue specifically of the apartment I booked?
How many people can the apartment accommodate?
Can I bring with me my pets?
Animals are allowed in some of our structures.Cats and dogs of small size (max 10 kg) are allowed. At booking time please communicate the animal presence to the staff and an extra 50,00 € will be charged to the reservation. We remind you to have with you the vaccinations’ booklet. The animal’s behaviour must be managed by its owner in order not to disturb the other guests and the use of the leash is mandatory when not in the flat.
Is it allowed to smoke in the apartments?
If I have some problems or special needs with whom can I talk to?
Do you carry out treatments against mosquitos in your destinations?
Can I modify the already confirmed reservation?
What is the minimum stay?
What do I do if I do not get the confirmation letter after the payment of the deposit?
Is it possible to book the beach place?
Can I insure my vacation in case of cancellation?
The insurance policy that protects the vacation in case of cancellation or interruption of the stay can be easily activated, with just a few clicks, when you make your reservation, using the link made available by Allianz Global Assistance in our site https://www.lampo.it/en/allianz-booking-protection/
What do the symbols Q that I see in the apartments descriptions mean?
Where can I get a PCR or a RAPID test?
This is where you can get a test in our destinations:
CTO Sherman B / Synlab datamedica
Bibione, Piazzale Zenith
From Monday to Friday from 14:00 to 20:00 / Saturday and Sunday from 09:00 to 15:00 (until beginning of september). Price € 22,00
Primary Care Services for Tourists
Bibione, Via Maja 22
(From 09.08.2021 to 15.08.2021): Monday, Thursday and Friday from 15:00 to 18:00. Price € 22,00
Tourist Health Center
Bibione, Corso del Sole 162
Bibione, Via delle Colonie 3 – Tel: +39 0431 441111
Every day from 8.00 to 11.30 without reservation. Prices: Rapid antigen-test € 40,00; PCR test € 80,00.
Price € 22,00 (Please, contact the pharmacy to check the price)
In Caorle, Porto Santa Margherita and Lido Altanea you can book it in every pharmacy and it costs c.a. 26/30,00 €
Poliambulatorio Caorlese – in Via Strada Nuova, 24 – from Monday to Friday, for timetable contact the structure – tel. 0421.210091 – Price € 22,00
CTO Sherman B / Synlab datamedica
On Tuesday, Wednesday, Friday ans Saturday, from 10:00 14:00. Price € 22,00
Sede Distrettuale – Riva dei Bragozzi 138, On Thursday from 15:00 to 18:00
Pharmacy Borin Viale in S. Margherita, 68 – Caorle – tel. 0421.210059
Pharmacy Girardi in Via Pigafetta, 11 – Porto. Santa Margherita – tel. 0421.260060
Pharmacy Redentore (Parafarmacia a Lido Altanea) – Rio Terrà delle Botteghe 28/30 – Caorle – tel. 0421.81044
In Jesolo you can book it in every pharmacy and it costs c.a € 30,00.
Pharmacy Cossettini Dr. Mario in via Bafile, 97 – Jesolo Lido – Tel. 0421.380394
Pharmacy Mazzini Dr. Borin Dario in Via Bafile, 445 – Jesolo Lido – Tel. 0421.370256
Pharmacy Comunale Cavallino in Via Equilia, 26 – Cavallino Treporti – Tel. 041.968196
Portogruaro, via Zappetti 23
From Monday to Saturday from 8:00 to 14:00. Price € 22,00
Need more info?
The Lampo catalog
- Useful information for your reservation
- Detailed descriptions of our facilities
- Useful information on locations and activities available